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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The worst part is the communication, it was hard to get answers I thought I was entitled to a discount that was published and that was why I called to refinance and no one would ever give me an answer. I kept emailing the email showing the promotion and they kept telling me they never received it. Also the notary they set up for me had a six o'clock appointment never called to confirm and didn't call to say he was running late until 6:40 and was very rude about and arrived at 7:10 pm
The only issue I had with the whole experience is the person that came to our home to notarize the paperwork never reached out with a confirmation, and showed up at the very last minute. A call of acknowledgment from them would have been nice. Everything went as expected as stated in the beginning. All expectations were meet for the comment of GREAT!
Took forever for this to get done. Started in early august, closed in late oct. It wasn't a reflection of Nichole, but your company needs to speed things up.
Your employee Need to Communicate with your customer better
Kelsey communicated effectively without being burdensome. She was very pleasant and easy to deal with, quickly resolving any questions I had and providing clear and accurate timelines for when & what to expect.
Brent was knowledgeable and has a calming interpersonal communication style. I really enjoyed working with him!
- Good rates - Daily was superb - Sanchez although she was super fast in responding (much faster than 95% of similar services: bank etc) , She did not explain the details well and sounded like she was not interested. Otherwise the loan came on time and she arranged the sginatures fast
PennyMac always kept me informed through out the refinancing process. They were quick to follow up with any questions that i had. Very great team to work with!
The entire team that I dealt with from start to finish were knowledgeable, clear and concise explaining details and what was required. I cannot say enough about the ease of the process that resulted. I am happy to be a customer of Pennymac and have already referred Pennymac to friends. Thank you for doing such a great job. Your commitment to excellence is appreciated.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,239 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.