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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,240 reviews
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Vincent T.'s profile image
Vincent T. 
4 years ago

The whole process was super smooth, and had the best rates 

Juan G.'s profile image
Juan G. 
4 years ago

It was great working with Norma, every week I will receive a update on the loan and closing was smooth. Great lenders you honestly will not regret working with Pennymac!! 

SHIELA J.'s profile image
SHIELA J. 
4 years ago

I started my refinance process in mid-July and was told it would close within 45 days. 45 days came and went with no closing date. After the 60 to 70 day mark, I sent at least 2 to 3 emails asking for either a closing date or instructions on how to cancel the process. It finally took me getting mad to get a closing date. The actual closing process went smoothly and the the notary that came to my house was wonderful. Not a happy customer here but glad the refinance is finally complete. 

Laura A.'s profile image
Laura A. 
4 years ago

My experience was great because it was so smooth and easy. I was incredibly shocked at how easy it was and I’m so thankful. Selling and buying a home is a very challenging process, however, the lending process was a piece of cake, for me. 

Rachelle B.'s profile image
Rachelle B. 
4 years ago

I was told one thing during the initial conversation but when it came down to closing that wasn’t happening. Then I had to fight for over a week to get the answers. I still ended up having to bring money to close which I was told I would not have to. 

Nathan P.'s profile image
Nathan P. 
4 years ago

I submitted my VA rapid refi and it was supposed to close on September 2nd. The notary showed up with paperwork completely wrong. In fact, some of the documents said Penny Mac was paying me over $300k in closing. Additionally, the closing did not accurately depict my payment by $600. When the issue was identified it took 6 additional weeks to correct the issue. This was completely disappointing but if it were me, you would hit my credit. Unsatisfied and disappointed in the process and Penny MAC. 

Kathleen Gomez F.'s profile image
Kathleen Gomez F. 
4 years ago

Easiest refi I have ever done. 

William S.'s profile image
William S. 
4 years ago

Nathan did an outstanding job. If he works as hard for everyone as he did for me. Give that man a raise! All my family and everyone I know, that are getting ready to buy or refinance. Are getting his phone number. 

JOHN C.'s profile image
JOHN C. 
4 years ago

Both Jason and Rachel were great from start to finish and made it a very enjoyable experience 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,240 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.