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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Timeliness of response to phone calls needs to be dramatically improved.
My'esha did her job correctly and was always very pleasant to work with! However, on Penny Mac's end, there was no answer as to why our closing took so long. As we approached closing it was always a mystery when it would be with unexplained hold ups. Then at the last minute we received 2 different closing estimates with different closing amounts. It was confusing at first but eventually we closed and the numbers worked out fine.
The first loan was much simpler and less hassle. I was getting emails that were not relevant. I had a closer officer that didn’t show up and no one informed me. Drew was not available when I needed him, his supervisor did call me back and he was rude. Everyone is typically very nice so it was unexpected. Overall my experience was stressful and at times I thought maybe it was a scam. The first experience I had no stress and I knew exactly what was happening.
As a PennyMac mortgage refinance with PennyMac, they made it fairly easy, reducing the amount of documentation, information, and fees that would have bee required with another mortgage lender. The process moved quickly and stayed on schedule. Maybe I could have found a lender offering a slightly lower rate, but it would have required more fees, house appraisal, and would have been more hassle.
Mr. Hoffman and Mr. Zayas and the PennyMac team are AWESOME. They made the refinancing process a simple and pleasant experience. Thank you to everyone.
Over all everything was great. With the exception of a couple of late responses regarding the tardiness of closing. If I had just been more inform about the process, it would have been excellent. Never less it was a very great experience from beginning to end. Thank you to Benedick and Monisha for serving me with great customer service.
Excellent service!
Overall the communication was very professional resulting in a pleasant experience. The results we experienced were very beneficial to our monthly payment, were grateful for every process as it happened naturally, Spencer and Joleen Kenney.
The overall experience was great in lace of. Nicholas Batten was kind, courteous and very accommodating. Would highly recommend penny mac to any one trying to buy a house or refinance.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,609 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.