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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Thank you!
10/10 would recommend
The closing documents were wrong. Insurance payment which was due in August is still not paid up till date and I have been spending countless hours talking.
I had someone contact me during each step of the loan refinance process. Documents were easy to upload to the website and whenever I called with questions the loan specialist would explain all the terms in simple language that was easy to understand.
Great team to work with! Awesome rate and customer service was great! Thanks pmac team
My current loan is with PennyMac, so it made refinancing easier. Icenia returned e-mails on time and called to keep me with the loan progress. Thanks MAC team!
The COVID-19 going on slowled the process down, due to no one’s fault. Every one did whatever they could do.
Jenny was right on top of all me needs and was so encouraging the whole way from Start to Finish! She called and emailed every week with the process and progress with our re-financing.
Lack of communication and missed sla's lack of documentation requirement knowledge or communication with underwriting ineffective blame on COVID due to processing time frames however no one seemed to know what was actually needed documents requested were never actually needed or utilized. Very ineffective and inefficient process. Max was pleasant
PENNYMAC has a 4.5 star rating with 48,609 reviews.
PENNYMAC is open now. It will close at 5:00 p.m.