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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy to follow - quicker than expected results - great service
It all went well, except that it took a lot longer than expected. Process began with Application submission on 7/28/20 and closing was on 10/15/20. Not that big of a deal for me as I was simply waiting on the process.
After signing closing documents...I had lingering questions and left 4 msgs with my assigned processing officer with no call back. In addition, left a msg with the supervisor and again no call back. In the end, my questions were answered through several communication attempts with customer service. I also understand with rate being this low they are all busy.
its not worth it.
The whole process went smooth and fast. It was great talking to knowledgeable people instead of a dumb computer. That is one of the many reasons I used Pennymac for my last three mortgages.
Gina Merritt did a very professional job during our refinancing. She was easy to access and very responsive. The whole process went smoothly and we closed on time.
Very professional services and promptly results.
Due to seller pushbacks on closing PennyMac was allotted 3 extra weeks to finish everything they needed to for us to close on the final extend date. I called Ray and left a message a week before closing to let him know sender had all required doc to close and due PennyMac sitting on our paperwork we had to extend closing again. But this time due to their fault after already having 3 weeks of extensions past initial closing date. Also, having loan processors sharing one joint email address.
Great experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.