This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service was great!
Thank you
The MAC team was wonderful. Elizabeth had kept me informed on the process of my refinance every step of the way. If I had questions she had the answers or got the answers for me. I would highly recommend PennyMac Loan Services if you're looking to refinance.
Our loan was processed within 2 weeks. Kimberly and the gentleman that worked with us are excellent. Quick, efficient, kind and caring customer service. Thank you Penny Mac for the quick service and excellent employees.
There are some gaps of communication some times in which there is a feeling that I didn't know if the process was advancing. At the end there were some discrepancies in the estimation that I did not fight because did not wanted to delay nay further.
Process was handled very well.
It was a good experience.
Our experience was very nice from the start of the refi process right through our closing date. I'm glad we selected PennyMac to refinance our loan.
I would have like a little more communication on the closing, I didn't know I'd need a witness to be present at closing. I also didn't know if check was going to be allowed. I left a voicemail last week and tried calling a couple times to check in on my old loan balance being paid off as I was receiving late payment notifications to check status and never heard back.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,251 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.