PENNYMAC

John G. 

on Birdeye

3 years ago

Before asking for documents you requested, check to see if received them first. Many documents were not reviewed when sent and we were scrambling at close once they were. I worked way too hard to pay somebody else. Real estate agent said she had never seen anything like it. Lastly, learn the difference in customer service and customer satisfaction. Big difference. 

Patrick P. 

on Birdeye

3 years ago

1. When I received calls the time were sporadic and were hard to be available for. 2. Amount of money needed for closing was inaccurate by $2,000. 3. I never received Pre postage that was promised to me in order to send off the closing amount. 4. I had to take tine off of work in order to collect the correct closing amount and to ultimately wire transfer the funds. 5. Agent did not take responsibility of the closing cost mistake. All inconveniences could have been avoided. 

Caleb M. 

on Birdeye

3 years ago

The process was smooth and the rate we received was far beyond our expectations. Our loan officer was very helpful and gave us several options for a refinance and helped us choose what would work best for us. Our monthly payment was reduced significantly! Thank you 

LOURDES R. 

on Birdeye

3 years ago

Very poor communication. Hard to reach. Loan officer counted over $2000 of buy down points without my consent. 

WILLIAM LINDSEY I. 

on Birdeye

3 years ago

Great communication 

Michael B. 

on Birdeye

3 years ago

Everything was pretty simple and all worked out well 

Cyn A. 

on Birdeye

3 years ago

I had inaccurate loan documents at closing saying I owed an amount that I didn't owe and had discussed previously to fix. Had to call the loan officer at the day of signing to clear up the fee owed. Asked for an email saying I didn't owe any thing before signing. After signing was completed I spoke again to the loan officer to ensure the fee was correct. Then still received an email from the title company saying I owed a fee to close. Called the loan officer again to clear the matter up. 

PATRICK J. 

on Birdeye

3 years ago

I had been working with our original lender for 3 months, when I contacted PMac. PMac gave me a better rate and lower payments within a few days, and told me we could close within a month. We decided to go with PMac the day our original lender called to tell us our closing was the very next day (no notice). We terminated our dealings with them and continued our relationship with PMac. Closing was on time, and we were kept updated throughout. Thanks PMac. (Cesar Fierro) 

Michael M. 

on Birdeye

3 years ago

Our first loan officer apparently left this job the week after we first connected for closing process. No one told us. I had to call weekly to get updates because no one called us at all once we were in escrow. Documents requested we duplicates, not applicable, or unclear as to what it meant. The people were nice, once we would finally get ahold of someone.