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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better communication.
We started off with a fantastic loan officer that clearly set expectations, promptly set up a document transfer site and was clear in explaining the process. Once things were under way I felt like I was moved to someone who knew less about my loan, had duplicate documents requested multiple times and then at the end there was confusion in my closing date which required us to move it out 2 more weeks. Having already been a PennyMac customer I would have expected this to have been quicker.
Upon the closing if there were any changes they were supposed have let me know. On the day of the closing the numbers we had spoken about previously did not match. I knew nothing about these changes. Received paperwork days after closing was done. Was told to get a cashier check for closing and apparently was needed and I lost $8 regarding this.
I do not wish to add any other comments about this survey for PennyMac Loan Services, LLC, as I feel this is just taking up my time durning my weekend and would like to do other things with my day other then writing this incredibly long commented sentence just so this survey from PennyMac Loan Services, LLC will let me hit the "Post My Review" button and continue on with my day.
While Rhonda was great to work with and I would recommend her, the process was cumbersome for me. A lot of documents were asked for that I thought was unnecessary or the level of detail was way to much and made the process drag on. I hear other mortgage companies do not ask for all the information PennyMac asked for. In addition, it seem unnecessary because I already have a loan with you so the company should have had all the information they needed from processing my original loan with the
Great experience
We love PennyMac and will definitely use them again if we ever buy another home. Justen Hunt is great at his job!
I have to start out by saying I am a Mortgage Processing Manager with Chase, so I have high expectations on customer service as I do my team. Communication was very poor and when I escalated my issues to Ceista manager Chris I never got a call back even after leaving a few messages. I understand that everyone is overwhelmed with everyone taking advantage of low rates, but as a processor and process manager you have to control what you can control and communication is what you can control.
Katelyn was always in contact with me all the time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,254 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.