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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ammie Mack did a GREAT job once she took over my loan and got me closed! I also spoke with Ken (her manager) who finally listened to my concerns. My loan should have closed within the stated 45-60 days but sat in limbo for weeks without anyone taking action which was very disappointing. There is a flaw in the internal process which should be addressed. I was told at one point my loan was pushed to the bottom since all my documents had expired, which was of no fault of mine.
Great customer service, very friendly, efficient and quick process!
Title company was negligent in identifying who needed to sign. Incorrectly identified a line of credit that was not associated with this property. Failed to mail closing documents to the notary, but instead sent them to the property. All this resulted in the closing being delayed and rescheduled 3 times. We still have not closed when we should have 3 weeks ago. Very frustrated with the closing process. The initial part of the process was fine.
There was a significant amount of verbal information that did not equate to written estimates from the PennyMac team. PennyMac is fortunate that we decided to stay the course and complete our refinance with them. We literally suffered significant and real anxiety due to several mistakes and miscommunications from our processing team. How much easier could PennyMac have had it with a customer than with us? Excellent credit, existing customer? Mona Gleghorn saved this deal. Wouldn't do it again.
Michael Kramer was extremely unresponsive during the process. He only responded when he needed something. It was so frustrating not knowing what was happening to our refinance. Whenever I called him he rarely ever called back. I'm so happy that Nathan took over. Nathan was very responsive, he called me to keep me updated at lest once a week. And whenever I called him he called back with the hour. If it was not for Nathan, we would still be waiting.
no requesting letter to explain why I make deposits to my bank account
Getting the correct changes to the documents done was painful. I honestly didn't think it would happen.
This was much easier process than I ever anticipated.
My refi was fast and easy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,609 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.