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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Always answered all of our questions right away and she updated us all the time
Kami herself was very kind and knowledgeable when I did speak to her, but I feel like there were huge gaps in communication. My emails would go without response. It would take a couple days to receive a call back if I called. Documentation expired. I'd get requests for new documentation without explanation. I understand that we're in a pandemic and everyone is busy, but it shouldn't have taken 7 months to refinance without clear information being shared as to what was going on.
I referred 2 neighbors because the process was so great. Do I get any referral bonus? They both got lower rates than I did
Britney was great. The issue was with Jason who started the process. He said that we would owe 3200 dollars to close the old escrow account. We begged relatives to let us borrow that sum. We ended up not owing anything. This was very stressful and unnecessary.
Thanks
I didn’t feel the loan office explained the delays to me. When I reached out to him. He had his boss reach out to me. He explained things a little more. My refinance still didn’t close on time. So wasn’t informed to make my monthly payments until I closed. When it did come time to close, the documents I signed were not the amount I needed to close. When I reached out to get more information, my email was answered. Communication for this refinance wasn’t the best.
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Regina was great I would say she and Chris were The best contacts there. Otherwise I got no help and was told the person who had my loan was not there anymore. Could not get any answers about anything tell Regina got my loan. My thanks goes out to Regina and Chris.
Speed up process,8 weeks is too long for a simple refi. Would not do again
PENNYMAC has a 4.5 star rating with 48,609 reviews.
PENNYMAC is open now. It will close at 5:00 p.m.