PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,256 reviews
Select a rating
RANDY M.'s profile image
RANDY M. 
4 years ago

Thank you 

ERIC R.'s profile image
ERIC R. 
4 years ago

Easy to follow - quicker than expected results - great service 

JAMES M.'s profile image
JAMES M. 
4 years ago

It all went well, except that it took a lot longer than expected. Process began with Application submission on 7/28/20 and closing was on 10/15/20. Not that big of a deal for me as I was simply waiting on the process. 

CARL R.'s profile image
CARL R. 
4 years ago

na 

GERALD P.'s profile image
GERALD P. 
4 years ago

its not worth it. 

James N.'s profile image
James N. 
4 years ago

The whole process went smooth and fast. It was great talking to knowledgeable people instead of a dumb computer. That is one of the many reasons I used Pennymac for my last three mortgages. 

Mohammad B.'s profile image
Mohammad B. 
4 years ago

Gina Merritt did a very professional job during our refinancing. She was easy to access and very responsive. The whole process went smoothly and we closed on time. 

Nicholas H.'s profile image
Nicholas H. 
4 years ago

Due to seller pushbacks on closing PennyMac was allotted 3 extra weeks to finish everything they needed to for us to close on the final extend date. I called Ray and left a message a week before closing to let him know sender had all required doc to close and due PennyMac sitting on our paperwork we had to extend closing again. But this time due to their fault after already having 3 weeks of extensions past initial closing date. Also, having loan processors sharing one joint email address. 

Sterling Stevens J.'s profile image
Sterling Stevens J. 
4 years ago

Great experience. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,256 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.