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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
One of the best closings I have attended...I highly recommend PennyMac
Ammie was great! That said, the overall process took way too long (July - October) given we're existing PennyMac customers, didn't need an appraisal, and had to submit very minimal paperwork to complete the application. Our friends started the same process around the same time, with different lenders, and they closed way before we did. Additionally, we ran into issues with the closing being rescheduled multiple times and poor communication from the company hired to supply the notary.
Overall, my experience was great!
My interaction with Patrick Peavy was most of my communication about my loan but he was not able to correct the problems I was having without reaching out to someone else. My process took 3 months and I had 3 closing dates before the paperwork was correct. Communication within your company is poor. I went with you for my refinance because I was an existing customer and I thought it would be a quicker process.
No review
This refinance process through Pennymac was very easy and stress free. They had a set time frame and even with a couple issues on the appraisal, the loan approved within the time frame.
When I called with questions, they looked into it before calling me back so that they knew what was happening with my account.
great job
Mariely updated me regularly on the status of my loan application. Often she would call me just to say that the application process was progressing normally, which gave some reassurance that all was well. The deadlines that she provided were consistently either met or exceeded.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,609 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.