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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I want to make it clear that this review is for the overall experience with PennyMac, not Brianna Koke specifically. Brianna Koke was always nice and apologetic and seemed to be doing the best she could and I do not know where all the miscommunication and disorganization was coming from. Our closing was late, then paperwork was missing lines and needed to be resigned and no one seemed to be communicating about what was needed and who was taking care of it and when. It was very frustrating.
Jerika and Moe were amazing, the other rep I had was HORRIBLE
Winkler and Braxton Bearden are the BEST
We had NO proactive communication what-so-ever. We were constantly wondering what was going on and had to call and ask every time. No word from PennyMac for months at a time and we kept receiving a loan payoff demand letter which our representative was very vague about. The whole process just reeked of horrible communication.
Customer services was good, timely and made the process fairly simple to follow.
Charisse was truly a pleasure to work with and was very patient with me and my many questions.
This was such an easy process. Thank you.
Required Documents list is not clear, it has a list of documents that are not required. If i have multiple documents to be uploaded, upload status doesn't show all the documents uploaded.
You can't provide enough space in this block for me to list the problems with this refi but it is safe to say that it finally got done, a little late but done. Started in mid May and did not close until Oct 13 with payoffs on Oct 19 and 23rd. I did expect some delay due to work-at-home because of COVID but problems with the closer or underwriter accepting the appraisal that I initiated in May was a major problem in the delay even though PennyMac approved it.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,609 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.