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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very good experience
Juan was very attentive and worked hard to make our expedited close date a reality.
I think the communication was hindered by the change in process due to COVID. Also, we received several different quotes of money expected at closing. Everything seemed very last minute.
Edna was awesome very polite and had no problems explainning any question we had and also loved that she was able to come tonour home.
Enjoyable experience with people who know what they are doing .
VA refinance loan was easy process, quick, convenient, closing person came to our house to do closing
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I had multiple inquiries which were not answered. I was told on several occasions by one person that I needed to provide some more documentation and another person telling me everything was ok. Each blamed the other department -- which was NOT my problem!!!!!!!! The closing was about to be cancelled less than 48 hours before signing due to this miscommunication. I will NOT be recommending you to anybody I know that's for sure.
Been to the process before it was easy , smooth. This time around felt abandoned, no guidance , no communication , no respect for my requests and treated poorly from A to Z. Coronavirus cannot ne use as an excuse to not provide customer service and accurate information especially during such an important process like refinancing. I felt like no one enjoy working at penny Mac and made the customer suffer. 4 months process ridiculous
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.