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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Monisha Gleghorn communicated with me on a timely basis. Anytime I left a phone message, she often returned my call on the same day. Although the entire process with PennyMac took quite a bit longer than I expected, it was a rather smooth process and that was certainly helped by timely replies and communication from Mona and the team. Good job Penny Mac!
I had two refinance loans processing with you. one is complete. I tried to get someone on the phone during closing about a couple of questions but they never called me back. still to this day. I have a 2nd loan I that seems to just have died. I paid for the appraisal and would like a full refund on that since I have been completely ignored in my attempts to speak with anyone and move this forward.
Great Job by Great People!
I was asked to switch the benefactor of my insurance policy 30 days prior to the loan closing. I asked about this and no one got back to me, but I did not do this. I asked for an ETA for closing several times and did not get a response. On the day of the scheduled close, I took the day off from work and waited for the Notary to arrive. They did not show, so I called the Notary who told me my close had been CANCELLED. She did not know why. No one ever called to tell me this in advance.
Overall satisfied
Very pleasant and great customer service !!!
Great service!
Everyone was great,and helpful and courteous. Thank you.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,610 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.