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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall wonderful, and easy experience re-financing. Everyone involved was very helpful and informative, especially Tom P. and Tyra N-M. We are very pleased with our rate we received and will highly recommend PennyMac in the future to family and friends. Winston
We had to check in multiple times to ask about our closing date. At one point our signing was scheduled and cancelled but the notary was not told and still showed up at our house. We were also told in an email that it was good we checked in because she thought everything was done. Two weeks later we finally signed. The process took 5 months.
Great experience.
I don’t want to write anything here...
It was an easy transaction
The clear and professional instructions, also the advice on the whole process.
This was the worst experience I have ever had. I was contacted continuously over the summer to refi but you are clearly understaffed. Emails were rarely replied to and the phone number went to a line that didn’t answer and couldn’t leave a message. Not only will I not recommend your firm I will go out of my way to tell people how horrible the experience was.
I understand the current situation on COVID that too with multiple applications that are getting processed. Since multiple teams are involved right from application creation, processing, closing etc, there were delays in communication and also getting clarification was also delayed much.
Very responsive. Thank you.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,610 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.