This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process from completing the application to signing the closing docs took almost FIVE months. In total, I dealt with six different people who handled my file. Estimated closing dates kept getting pushed back and no could explain the the reason for the delay. First set on closing docs were wrong so they had to go back to correct it which delayed the process another month. I had to escalate my file to the loan processor's manager & title company. The whole process was amateur at best.
Jamie was excellent. Always returned my calls promptly. A pleasure to work with.
every one were very helpful and professional
Lowering my rate will allow me to pay off other debt.
Everyone was very nice and professional. It was the easiest experience and I was expecting a huge hassle. Glad I was wrong!
It was ok
Great because you were all so so polite and so helpful 😊 thank you
The overall process took less than 6 weeks from initial discussions on refinancing. Overall the PennyMac team was straightforward and easy to work with.
The Team & I emailed from day 1. Once the Loan went to closing phone contact was attempted. No email contact. There was a HUGE phone issue between PennyMac and myself. I would hear the call and Hello, then absolutely nothing. They couldn't hear me. I got no voicemail notifications. My loan closing was delayed by 1 week. The closing "event" was totally a cluster and very last minute. The reps were all very nice and helpful. The details were very bad. All people were the best!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,253 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.