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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very good experience
I emailed and called and never received anything but an automated response. I understand everyone is busy...but don't give me someone to contact if it's not someone who will contact me. I am just a number to you - I get it. But to make me feel that way isn't good. Frustrating is a good word. But in the big scheme of things I don't matter to you. But here's what you're missing. You have what I need but a lot of companies have it at the same rate. So I can go elsewhere. But there's only one me.
Both Juan and Pia were very professional and easy to work with. They made the process very smooth. Closing was completed ahead of schedule. They both did a great job.
I think the communication was hindered by the change in process due to COVID. Also, we received several different quotes of money expected at closing. Everything seemed very last minute.
Great service.
Closed much sooner than expected.
Very smooth process and Jennifer Ovando did a great job keeping me inform every step of the way.
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I had multiple inquiries which were not answered. I was told on several occasions by one person that I needed to provide some more documentation and another person telling me everything was ok. Each blamed the other department -- which was NOT my problem!!!!!!!! The closing was about to be cancelled less than 48 hours before signing due to this miscommunication. I will NOT be recommending you to anybody I know that's for sure.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,253 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.