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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,253 reviews
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Kevin M.'s profile image
Kevin M. 
4 years ago

Juan was very attentive and worked hard to make our expedited close date a reality. 

JOHN S.'s profile image
JOHN S. 
4 years ago

Edna was awesome very polite and had no problems explainning any question we had and also loved that she was able to come tonour home. 

Harley Gibson J.'s profile image
Harley Gibson J. 
4 years ago

Enjoyable experience with people who know what they are doing . 

Richard M.'s profile image
Richard M. 
4 years ago

VA refinance loan was easy process, quick, convenient, closing person came to our house to do closing 

Katherine M.'s profile image
Katherine M. 
4 years ago

Better communication and following through when advising customers you will be calling them back within the same day. 

Jessica R.'s profile image
Jessica R. 
4 years ago

I had a great experience with my refinance. Everything went smooth and everyone was very friendly. 

CHANDRA N.'s profile image
CHANDRA N. 
4 years ago

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ABDELNOUR B.'s profile image
ABDELNOUR B. 
4 years ago

Been to the process before it was easy , smooth. This time around felt abandoned, no guidance , no communication , no respect for my requests and treated poorly from A to Z. Coronavirus cannot ne use as an excuse to not provide customer service and accurate information especially during such an important process like refinancing. I felt like no one enjoy working at penny Mac and made the customer suffer. 4 months process ridiculous 

LAMAR P.'s profile image
LAMAR P. 
4 years ago

My loan officer Jazmyne Rogers was an absolute pleasure to work with. She was very professional and communicated with me during the entire process. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,253 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.