This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is great experience considering the pandemic. I’m very happy with the process.
Communication was very good, start to finish.
The team who were working for the processing of my application did a great job. They made everything easy for me from the start to finish. They were always providing weekly updates regarding the status of my application. I had a great experience with PennyMac, and I’m so grateful for all of their support.
We did not have contact with hardly anyone until Erica took over our account process. We went from getting no answers at all to her contacting us and we closed within 2 weeks with her help. I was not even getting responses back on my e-mails until she stepped in. Erica seems to be very knowledgeable and helpful to her customers. I would give her a 10, but the experience prior to her helping would probably be a 4. Whatever you do keep her happy and working for you. She is a real asset.
Very professional people and good communication
Thanks. Rachel and Kirk really made the refinance/home loan experience pleasurable. Frank Phillips
Charisse Reed did a fantastic job once she took over the loan process. Unfortunately, that was not until a month and half into the process. Before that communication was lacking, despite several attempts through phone calls and emails. If it hadn’t been for Charisse we might still be waiting to close.
Communication was almost non-existent after talking with the initial loan officer. Many times I had questions that I sent e-mails about, but they went unanswered. The only way I was able to get the information I needed was to call in and wait on hold for 30 minutes.
Smooth process 👍.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,987 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.