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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unfortunately the loan officer failed to notice that the contracted appraisal was not done on time. I brought up the deficiency a week before closing. It then took almost a week to get the appraisal and another week to complete closing. Pennymac even failed to meet its own deadline extension. Instead of empathy the lender told me “it’s not my fault”. When I continually requested updates I got a lot of “I sent someone an email” which, considering the circumstances, was not proactive enough.
Very happy indeed.
Very pleasant to deal with it. An easy path to closing.
A very easy going process that I was able to do all online, doesn’t get simpler than that.
Our refinancing was painless and easily accomplished. Thank you PennyMac.
First, Andrea was great, but I only had interaction for the last week or so, as the person previously assigned to my file was no longer with PennyMac. My experience with that individual ( Marques Lusk?) Was mediocre at best and tarnished my entire perspective of the process with PennyMac. I would have never expected a refi with my current lender to take over 100 days. I also would expect the associates working my file and pushing things through do more than check the box. Good riddens.
.
Never answered my phone calls did not receive paperwork I asked for different information I was told on phone bad service very unprofessional
The entire process was exceptional!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,243 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.