This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is great experience considering the pandemic. I’m very happy with the process.
Communication was very good, start to finish.
We did not have contact with hardly anyone until Erica took over our account process. We went from getting no answers at all to her contacting us and we closed within 2 weeks with her help. I was not even getting responses back on my e-mails until she stepped in. Erica seems to be very knowledgeable and helpful to her customers. I would give her a 10, but the experience prior to her helping would probably be a 4. Whatever you do keep her happy and working for you. She is a real asset.
Working with the PennyMac team to refinance my mortgage loan was quick and easy. Guillom Hines' assessment of my current loan and his calculations of refinancing allowed me to feel comfortable selecting a new interest rate and monthly payment. Rachel Harris kept me updated throughout the refinancing process and called me on a weekly basis, even if it was to inform me she didn't have an update since the previous week. I am very glad PennyMac is my mortgage company!
Very professional people and good communication
Thanks. Rachel and Kirk really made the refinance/home loan experience pleasurable. Frank Phillips
Charisse Reed did a fantastic job once she took over the loan process. Unfortunately, that was not until a month and half into the process. Before that communication was lacking, despite several attempts through phone calls and emails. If it hadn’t been for Charisse we might still be waiting to close.
Communication was almost non-existent after talking with the initial loan officer. Many times I had questions that I sent e-mails about, but they went unanswered. The only way I was able to get the information I needed was to call in and wait on hold for 30 minutes.
Smooth process 👍.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,249 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.