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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
1. Shorten the time or clearly layout the process/time frame. Length of time from loan application to closing was 10 weeks without any reasons, 2. Better response time, The MAC Team concept was a joke. However, J. Kneeland was the exception. 3. Better QC,. Closing was cancelled at last minute due to an error by the final reviewer. Had to rescchedule. 4. Better QC, Final disclosure was not sent until the day of closing and numbers didn't match at signing time.
Everything went wrong during this process, no communication whatsoever, false and misinformation given to me numerous times, closing that was supposed to happen never did with no communication , it was horrible and I’m glad it’s over
All information I requested from my PennyMac contact person Kelvey Becks was returned in a very prompt and professional manner. This made the process very enjoyable.
I am disappointed that I did not get the "no payment" for 2 months as advertised. Danyell told me to contact the office and have them stop payment to my old loan for Oct. & Nov. They told me that could not be done until after the closing on the new loan, by then the Oct. payment for the existing mortgage had been withdrawn from my acct. I am still not able to schedule payments for the new mortgage as the new loan number is not in the system yet & I don't believe I have gotten an explanation.
Great team
Poor communication, Joshua Nelson is amazing and happy to here he has moved up in positions. Arielle Smith needs improvement with communication, prudence, and all customer services skills. I know everyone can make mistakes, but if you don’t grow from them and aren’t happy doing your job.. then get a different one. Life’s too short.
It took some time initially for loan to be processed but after that it was good experience. Overall good experience!
The process was quick and the team was excellent
Jesse did an excellent job.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,815 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.