PENNYMAC

LUIS M. 

on Birdeye

5 years ago

All in all we had a great experience with PennyMac and the process went pretty smoothly. 

Paul Z. 

on Birdeye

5 years ago

Very professional staff which made the loan process easy and understandable. Very caring individual. 

Vincent G. 

on Birdeye

5 years ago

The loan process took much longer than anticipated and advised by William Hang. I tried reaching him with no success until this very day. I was double charged an appraisal fee of $475.00. The loan processor Hermes Mejia stated in multiple occasions he would follow up and didn't. We have 3 loans with Pennymac and this is how you treat us? I have reached out to refinance our other two properties for three weeks now and no one has called back. I should take my business elsewhere! 

Leo E. 

on Birdeye

5 years ago

She was always available when we phone her, if not she returned our call(s) within a timely period. I even called her twice in the same day and she was so gracious to answer me each time and reminded me of to call anytime i had questions. I so appreciated Bridgette!! Excellent Customer attentiveness and concern. She is an asset to PennyMac!!Thank you. 

HAROLD H. 

on Birdeye

5 years ago

Elizabeth was outstanding in her communications skills and ability to process our refi so quickly!! Thank you for making this transaction so painless. 

Adam P. 

on Birdeye

5 years ago

N 

Christina H. 

on Birdeye

5 years ago

Great experience knowing my documents were uploaded securely which made the process easier. 

ARTURO Dynes J. 

on Birdeye

5 years ago

Our loan officers Jazmyne and Vincent were awesome!! Jazmyne was in constant communication with us and was so patient!! 

Anna B. 

on Birdeye

5 years ago

I felt like the people were very accommodating and helpful. I felt like the loan process took too long so they kept requesting documents. Overall I thought it was a very good experience