PENNYMAC

Edward R. 

on Birdeye

5 years ago

Patrick was great, but until I was put in touch with Patrick there was a lack of communication which resulted in our initial application for the refinance to lapse. Getting directly in touch with the loan agent is not always easy. Wish we could email or call directly versus being put through a call center or mass email portal. 

TAROLD S. 

on Birdeye

5 years ago

It was fast and easy. We were kept up to date on where the process was and what was taking place. 

DOUGLAS D. 

on Birdeye

5 years ago

Under promise, over deliver. Great team, excellent experience. 

Lynn K. 

on Birdeye

5 years ago

I felt communication was disjointed. The first closing papers were wrong. If I hadn't been proactive on the rescheduling of closing I'm not sure when it would have happened. I was also assured that my first closing appointment that needed to be rescheduled would be cancelled by PennyMac but it was not. 

GERALD S. 

on Birdeye

5 years ago

I was doing a VA refi. I thought the process was explained pretty well. The whole process only took a few days. 

JOSEPH M. 

on Birdeye

5 years ago

Great experience. Quick and easiest refinance closing I've ever done. From the time I called to closing was a bit over 2 weeks. Thanks  

ANDREAS P. 

on Birdeye

5 years ago

Thank you! 

ANTHONY L. 

on Birdeye

5 years ago

Great rate, overall good refi experience. 

Theodore B. 

on Birdeye

5 years ago

Nathan Hoffman did an excellent job handling our loan. I would use him again!