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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
For starters, the initial request to start a refinance, my phone wouldn't stop ringing due to wanting to get the deal. after that and the initial paperwork was done, i couldn't get a hold of anybody through email or phone. i would get random calls at different times of the night. i probably sent over 10-20 emails that still have not been answered to this date. i was very unsatisfied with the lack of customer service.
The entire team was very helpful and wonderful to work with. Everything was done in a timely manner.
It was nice to do everything online and over the phone.
x
I understand with this medical situation a lot is being done at home and not at the office and is slower getting done, but I felt that one person did not know what the other was doing, or was slow on getting paper work from one person to another and then working with the title company was not going well between them and PennyMac. It almost caused me to not close when I was suppose to.
When I was able to get a hold of the account managers on my account, then I could have a personal dialog and better understand the process. It was not always easy to get a person via email, so a phone call was better.
It was great working with mrs. GINA THANKS SO MUCH!!
Do not care to comment, thanks
Things went fine. I've refinanced before and this was a very thorough group.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,612 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.