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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was smooth but the closing window took long. Other than that it was perfect.
-The loan closed much later than I was originally told without explanation -I was told we would not need an appraisal, however I received multiple messages asking me to schedule an appraisal until I called back and asked them to stop. -I specifically requested emails instead of calls, multiple times, because I am not likely to answer calls from mysterious 1-866 numbers. This was ignored and I continued to receive voicemails instead. -Our signing date of 10/6 was moved without notice (on 10/6)
All personnel I interacted with at every stage of this loan processing were extremely knowledgeable and pleasant to work with!
Our closing date was pushed 3 times due to Justen. He repeatedly asked for documents that we had already given him. He repeatedly asked for rent documentation for a home that we owned previously (and that mortgage had also been with PennyMac). We told him by phone and email at least four times between Sept 3rd and Sept 17th, that we had owned the home that he wanted d the appraisal a week prior to closing, despite the fact that we had already paid for the appraisal ahead of then.
Customer service was superb!
PennyMac Loan Services . They are very fast , accurate and reliable.
I requested a phone call to review hud1, never got a call. Closing dates changed 3 times my contact person changed a couple of days before closing and I was told I had to get a certified check or do a wire transfer an hour or so before closing. It was to my understanding I could have submitted a personal check. Seemed very unorganized.
More communication throughout the process. I did not hear anything for two weeks regarding the application. I had emailed two times and never received a response back. Very disappointed in the communication, but impressed with how quickly and easy the refinance was.
Barbara Fernandez is the BEST. She was sooooooo professional
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,269 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.