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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I just did refinance with pennymac. It took about 70 days. the lock was for 60 days so they extended the lock. the only issue i had was I didn't get clear answer from loan officer. It was hard to get hold of him. also, they kept asking for bank statement every day even thought I just sent it to them. However, working with Jazmyne (loan specialist) was great. She was very prompt in answering my question. i'll use pennymac again next time but I will also have a backup plan just in case.
I like the whole process from very beginning to the end, especially the upload documents function. Especially, Glen,and PennyMac team, keeps me posted, either by phone or by email, every week for the status of my application.
Thank you
Molly was awesome! She answered all my questions and even did some digging on a separate loan for me!!
Very good experience all around!
Easy and fast! I appreciate the team working with us!
*****My experience with my loan was awesome. The process was fast and accurate. Blen my agent was very respectful, courteous and very informative and answered all my questions and concern. My Mac Team knew what the word "Teamwork" means.Thank you so much Quintrell and Blen
My experience would have been better if I received return emails when I tried to reach out with questions. Many of the emails were never returned or addressed.
Better communication, accurate time frame to close. This loan took 5 month st close. I was lied to, the money at close changed 4 times. You cost me additional money and I was stood up at the closing table 2x. I have NEVER in my life had such problems. If it wouldn't cost me additional money, I would move both my loans and NEVER come back to PennyMac. Very unhappy customer
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,269 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.