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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service was great!
Our loan was processed within 2 weeks. Kimberly and the gentleman that worked with us are excellent. Quick, efficient, kind and caring customer service. Thank you Penny Mac for the quick service and excellent employees.
There are some gaps of communication some times in which there is a feeling that I didn't know if the process was advancing. At the end there were some discrepancies in the estimation that I did not fight because did not wanted to delay nay further.
Process was handled very well.
It was a good experience.
The service was very nice. Lot's of communication with my paperwork and the closing date. The notarize person was wonderful and very helpful she was a PLUS for us, thank you to her you guys get an A+ from US. Thank you also for a smooth transition to re-finance our mortgage.
I would have like a little more communication on the closing, I didn't know I'd need a witness to be present at closing. I also didn't know if check was going to be allowed. I left a voicemail last week and tried calling a couple times to check in on my old loan balance being paid off as I was receiving late payment notifications to check status and never heard back.
Everyone was great and so was my interest rate. I would highly recommend Penny Mac to anyone refinancing or buying a house.
Loan processor, Barbra Bellamy, was very helpful. Phillip Sandstrom, my loan specialist was MIA the whole time. This couldn’t have been a good experience for me due to the fact it closed in the midst of my home being a total loss to fire. My overall experience could have been rated better if I wasn’t so already stressed and down and out. Thank you. I am happy with my new interest rate and monthly payments.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,612 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.