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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
As I closed I noticed the legal description was not accurate and the closer stated he does not make any corrections you must notify PennyMac. I notified PennyMac and I was informed that an email was sent informing them that the legal description was incorrect and no response. It is now a week and no response.
My experience with PennyMac was great because the representative was professional, knowledgeable, patient, very personable. My questions were answered as requested and/or unknown information was gathered from pertinent team members, if needed, to make sure my wife and I had all we needed to make necessary decisions to complete each step leading to the completion of refinancing the mortgage of our home.
no comment
Surprisingly painless refinance process. Rate & cash to close were second to none!
Reid & Barbara were very responsive & helpful! Great experience! Thank you!
A very nice experience!
Easier communication with loan personnel with follow up phone calls after emails were sent
I tried to put money down to offset my big property insurance and it was excepted because they want me to pay the property insurance for the life of the loan
I was asked multiple times for tax documents and title company information. I had to call multiple times and follow-up to make sure the documents had been received and processed. There was confusion concerning how the loan would be closed. I was scheduled to close with a mobile notary and I was also called by my title company to close with them. I never got an answer on which I was supposed to use. These miscues added weeks to the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,002 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.