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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Better communication.
The process took months longer because a basic document was requested from the appraisal company. That was ready days after the request was submitted. However; It was not communicated and no one followed up. By the time your agents received the document everything had expired. A new appraisal, Credit report, income document and title was needed. We basically had to start from the beginning. Which made the process take a lot longer than necessary. Started in June and closed in October..
Kelsey Meuser was AWESOME!!! From our 1st conversation, she was pleasant, friendly & clear in her communication. Throughout the process, even AFTER closing, she has been responsive to my needs & questions. Her demeanor was consistently pleasant & professional even with the few hiccups we had. She really made my refinance experience smooth & easy. I had some hesitation at 1st with refinancing with PennyMac given past experiences, but in I am so glad I did! Thank you Kelsey & PennyMac!
Very clear and straightforward process with clear instructions and great service help
My experience with Brent was great so I adjusted this Survey for him and only him. Separately, PennyMac has some serious work to do on execution of Refinances. This survey is not how I truly feel about my experience with PennyMac it only reflects my appreciation for Brent.
Missed deadlines, slow communication, redundancy, several points of contact requesting different documents. It was more difficult to refinance than it was to secure the original loan. In the end, we're very thankful we closed the loan, but please know, we do not intend to seek any future mortgage lending through PennyMac. There is no excuse for the incompetence of the professionals or the lack of organization in what should be a standard process.
It was very easy to follow the loan process through the online portal. And when I did have questions it was easy to get a quick response. I was offered a very competitive rate and closed quickly and hassle free.
Overall for me it was an OKAY process. Thanks to PennyMac. There were inaccurate information that was relayed to me. Information that are confusing and was never explained well. I feel answers were generic. The response time was slow. There was a miscommunication between the application loan officer and the Mac Team about pulling my credit with the 3 credit bureau.
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PENNYMAC has a 4.5 star rating with 48,612 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.