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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication was consistent throughout loan process. PennyMac was able to fund my loan sooner than expected.
This process was extremely drawn out. I never felt like I was kept up-to-date and I needed to call numerous times to figure out a status and every time I called I was just told they were no updates. I have talk to other people in the mortgage industry and they told me that the amount of time I waited to close was ridiculously long from when the process was started. I am very dissatisfied with the service, I feel like the fees were higher than with other companies, and would not recommend
Liem, Was thorough throughout this process. If I/we didn't understand something he was just a phone call away. It was a pleasure working with him to complete this process. As a business owner, I/we would love to have an employee like Liem on our team. He is definitely an asset for Penny Mac. THANK YOU Liem for making this a seamless process. Donna Helwich
No
From start to finish our refinance went very smoothly and Penny Mac was great to work with.
Signing got delay 3 times. The whole process was 3-4 months long not the 1 that was promised at the beginning of the process. Jason avoided me when I was angry about situations going on. Was lied to about the closing costs. If I wasn’t already 3+ months committed to the process I would have cancelled and went else where with my business. Will be publicly advising anyone and everyone to avoid doing business with PennyMac of possible. Terrible terrible experience.
I don’t wish to share my experience publicly.
This was an incredibly frustrating experience from start to finish. I submitted everything asked of me immediately upon request. I was told many times I would be called or reached out to to to move to the next step, I alway had to follow back up again. The loan amount was messed up twice and the closing date changed twice. I was also not notified about the changes in dates, I had to call to confirm and was told they were cancelled. I will be switching Loan Services ASAP.
Great, albeit, lengthy experience. But, the outcome was better than we had been expecting. Kelly was great at promptly answering my inquiries.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,269 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.