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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I realize it is busy because of the rates, but it seemed like PennyMac needs more staff to deal with the demand.
My first rep was great, very helpful and very informative. Then came Loan Officer also friendly and helpful. It’s when questions needed to go further to other people that answers were delayed or never came at all. I had questions about my closing costs and no one returned my calls. I had to go elsewhere for explanations (very not ok!) My loan according to escrow was originally funded on time but referenced a different name so the bank rejected it causing escrow to close late after 2nd funding.
Knowledgeable and professional staff
no
Most of the problems had to do with the closer. The person who came first was quite ill informed and somewhat rude. I had to have a second closer, and he was fine to deal with but it did delay the closing and change the amount of money that I got paid. It also meant I had to pay my bank in order to stop PennyMac from taking my October payment. Had everything happened on time I would not have had to do that.
Carolyn was amazing. What an asset she is to your company. She was knowledgeable, quick to respond to our questions and super pleasant. We felt as is we had made a friend by the time we closed on our new home.
All PennyMac representatives were courteous, however failed to keep consistent and regular communication due to all departments involved to be seemingly highly disconnected from one another. The disconnect resulted in multiple loan delays, cancellation and undue stress which was prolonged for nearly 5 months. This disconnected process between PennyMac departments also resulted in damaged credit scores of both individuals on the loan which later was corrected but found to be a PennyMac error.
professional, timely, and accurate service. excellent client service
Great service and very helpful throughout the entire process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,003 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.