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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
While Rhonda was great to work with and I would recommend her, the process was cumbersome for me. A lot of documents were asked for that I thought was unnecessary or the level of detail was way to much and made the process drag on. I hear other mortgage companies do not ask for all the information PennyMac asked for. In addition, it seem unnecessary because I already have a loan with you so the company should have had all the information they needed from processing my original loan with the
All my answers of flawless customer service is exclusive to Brandon Schneider. Up until we started working with him, our experience wasn't so pleasant. We felt pretty much ignored for two months until Brandon took over and walked us through step by step and called with frequent checkups weekly. He is pretty much the reason we continued with our loan process with penny mac. He was very clear as to where we stood in the loan process. A big thank you is well deserved for Brandon, so please do.
Drew was very patient and explained everything in terms I understood. I was made to feel confident in the total processes of refinancing.
Helpful team
When I applied for the loan it was because I was going to go with another company. I was told that you would match my other offer with was 22.25% and would close is September with no payments for October and November. However when the guy came to close on the 28 of September, he asked if Margaret was here to sin. I said no she died 2 and 1/2 years ago and that she was not on the last loan that I had done in January that I gave them a death certificate. I have left messages to have Ken call me
Everything was fast and accurate. PennyMac actually answered the phone with a real person on the first try.
On the PennyMac side, people weren't necessarily communicating with each other. We were all set to have the notary come over to sign the final papers. 2 days before, a new rep reached out saying we needed additional paperwork, so we sent the it that day and Pennymac canceled the notary. Days later we hadn't heard anything so we reached back out to the new guy but then our original rep called and didn't know what had transpired. Both reps were perfectly nice, but there were a few crossed wires.
Thank you for your great services
I was hesitant to begin the refinancing process for fear of time frame and the amount of documentation it would require. However, the process was expeditious minus some clarification regarding a “surprise” closing cost. Even that was remedied in less than 24 hours. Drew and the team handled everything very well.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,612 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.