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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Expectations were clearly stated and communication was good.
Patrick was great, but until I was put in touch with Patrick there was a lack of communication which resulted in our initial application for the refinance to lapse. Getting directly in touch with the loan agent is not always easy. Wish we could email or call directly versus being put through a call center or mass email portal.
Monique was a great help with my closing process
It was fast and easy. We were kept up to date on where the process was and what was taking place.
Under promise, over deliver. Great team, excellent experience.
I felt communication was disjointed. The first closing papers were wrong. If I hadn't been proactive on the rescheduling of closing I'm not sure when it would have happened. I was also assured that my first closing appointment that needed to be rescheduled would be cancelled by PennyMac but it was not.
I was doing a VA refi. I thought the process was explained pretty well. The whole process only took a few days.
Great experience. Quick and easiest refinance closing I've ever done. From the time I called to closing was a bit over 2 weeks. Thanks
Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,288 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.