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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,612 reviews
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THOMAS G.'s profile image
THOMAS G. 
on Birdeye

3 years ago

Barbara was sweet but throughout the process though there was an absolute lack of communication from PennyMac over the 3 months we tried to close on a refinance. Lack of communication, miscommunication, bad information all made this process really difficult and I would not use PennyMac again! 

Christopher W.'s profile image
Christopher W. 
on Birdeye

3 years ago

In the end, we are happy with the loan we received from PennyMac. The application and closing process, however, took longer than expected, and our point of contact changed multiple times throughout the process leading to multiple miscommunications and mistakes. All issues were resolved in a timely, professional manner however. 

BRENDA O.'s profile image
BRENDA O. 
on Birdeye

3 years ago

Everyone at PennyMac exceeded my expectation. I was so stressed and felt like I was going into a nervous breakdown that Community CDD increased so much therefore my escrows were short of funds and my payment increased so much. But everyone that I contacted were so amazing. Gregg you and your team are amazing!! Thank you so much. 

CRISTIAN D.'s profile image
CRISTIAN D. 
on Birdeye

3 years ago

My wife and I are very satisfied with the refinance process. Everything went according to plan and all the questions were answered quickly. 

Lyle H.'s profile image
Lyle H. 
on Birdeye

3 years ago

The refinancing process with PennyMac went very well. Everyone was friendly, accommodating, knowledgeable, and communicative. 

WALTER T.'s profile image
WALTER T. 
on Birdeye

3 years ago

Great 

Milton H.'s profile image
Milton H. 
on Birdeye

3 years ago

Very professional and painless process. Highly recommend PennyMac! 

Eric M.'s profile image
Eric M. 
on Birdeye

3 years ago

Fast and easy. Simple process. 

Janice S.'s profile image
Janice S. 
on Birdeye

3 years ago

The pennymac team was very supportive and they constantly checked on me to see if everything was okay. Thank you Pennymac! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,612 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.