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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quick and accurate service. Grrat communication through the entire process
Fast and easy great crew to work with
Communication was lacking IN THE BEGINNING with the original Mac team member, Ms. Ramirez- did not return our phone calls and emails and seemed overwhelmed by her position. Mr. Kapaun however, was very helpful in closing our refinance and was the main reason we didn’t end up going elsewhere in our frustration.
My experience in the beginning was nice till I paid the 100$ on application. After that the communication was poor, I wasn't getting the required help and had to spent too much time finding answers. After I raised complaints, Kelly L took over and things got better. Kelly L was excellent. Over all clarity and customer education can improve.
The process took over 3 months to close. Documents were requested more than once. Multiple loans were set up for the same refinance request. People were not often easy to get in contact with. It did not seem like anyone was on the same page. It's a miracle this ever closed.
My experience was awesome, can't believe how quickly you made this happen for me.
everything was handled great
Keep the promise made in Loan Estimate and deliver as promised.
PennyMac was great in keeping us informed on the loan process and our loan agent was prompt and couteous when she responded to our calls. Great experience overall!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,004 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.