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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our whole experience with penny Mac was more then unsatisfactory. Benjamin was always very vague and never communicated with us what he needed and/or was waiting on. Our closing date change multiple times resulting in my husband and I need to take off work, move deliveries set to arrive at our new home. Benjamin seemed to have no clue what was going on with the whole process. A few days before our 3rd closing date he quit working for the company. So much more needs to be said on how bad it was.
Could have done a better job making sure they had all documents they needed. Ended up having to reschedule our closing last minute bc of this, but we were still able to close a week later so it was ok just a little frustrating.
Have the documents correct the first time, not the 4th time. Close on the originally scheduled closing date.
The professionalism of every PennyMac representative that communicated with me. Each person I spoke with made me feel special.
Once I was put in touch with someone the process was smooth and quick. We ended up being able to close three weeks sooner than anticipated. Each time I emailed a question I received a fairly quick response; usually by the next business day. The only difficult process was getting connected to someone. Each time I received an initial call from Pennymac I was placed on hold for more than 10 min to be connected to an agent. I finally explained that after the 5th call and was immediately connected.
Outstanding...
Very easy process and friendly representatives.
Overall I am happy to continue to be working with PennyMac over the years as loan agent. I recently refinanced my VA loan and was able to get a really low rate of 2.25%! The process was simple and stress free, it took a little time and some explanation but at the end it was all worth it!
Great experience, very pleased with Refinance. Great communication every step of the way. Thank you Penny Mac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,005 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.