This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great people to talk to they where quick got me refi no time at all
Ms. Sharyl Freeby did a respectable job, however, the PennyMac underwriting/closing systems are very broken. This is my 6th home purchase over the last 35+ years and the worst transaction ever. It took way too long and I was asked to provide the same information over and over again. In fact, ON THE SAME DAY - I received one request for information at 5:17PM and at 5:24PM I got another request! Ultimately, I was forced to reach out Lara Leighton, a VP to intercede. UNACCEPTABLE!!!
Answering phone calls and returning emails. Accurate information about what my cash to close would have been- I paid more than I expected just to get the process over with bc the communication was poor and no one returned my calls and I never got answers to many questions.
Nathan was extremely helpful along the journey of closing our refinance. Things ended up taking much longer than we thought, but he kept us in the loop the whole time and always let us know what was happening. I greatly appreciate all of his help through the process.
Good people timely responce
I felt like the process took an incredibly long time. Started July 25 and was supposed to close around Sept 9. Lock rate had to be extended 3 weeks and finally closed October 10th. I appreciated the loan agents help but felt I was always having to track her down for updates and she never had any additional information for me. The lack of timeliness and failure to keep me informed are reasons I would not recommend PennyMac. My closing was also poorly handled. Overall a disappointing experience.
My experience with PennyMac during refinancing was excellent.
I was very open about the process. It involves way too many people - Ceasar, Maribel, Francesca, Erica and another lady. This is not to mention the fact that multiple people tried to reach me to start the process after I had already started with Ceasar - I had to ask him to tag my account assigned. While I understand the low interest rates are driving a high volume of work for you, the fact that you have too many parties involved on a single account does not help. Confusing for everyone.
Very respomsive wit with clear communication and quick follow up.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,269 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.