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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
every one were very helpful and professional
Lowering my rate will allow me to pay off other debt.
It was ok
The overall process took less than 6 weeks from initial discussions on refinancing. Overall the PennyMac team was straightforward and easy to work with.
The Team & I emailed from day 1. Once the Loan went to closing phone contact was attempted. No email contact. There was a HUGE phone issue between PennyMac and myself. I would hear the call and Hello, then absolutely nothing. They couldn't hear me. I got no voicemail notifications. My loan closing was delayed by 1 week. The closing "event" was totally a cluster and very last minute. The reps were all very nice and helpful. The details were very bad. All people were the best!
Better communication!
PennyMac is always easy to work with and the people are very friendly!
Jesse did a great job, once we finally got to work with him, but we were beyond frustrated by then. We closed three loans with PennyMac, but our home took several more months to finally complete it, even though all the information for all loans was identical. I had to stay in constant communication and follow up for weeks on end before the 1st loan we started with in May finally closed in October. Again, Jesse did great, but if working on more than one loan, it should be done together.
I was well taken care of. Very easy and simple.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,621 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.