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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process from completing the application to signing the closing docs took almost FIVE months. In total, I dealt with six different people who handled my file. Estimated closing dates kept getting pushed back and no could explain the the reason for the delay. First set on closing docs were wrong so they had to go back to correct it which delayed the process another month. I had to escalate my file to the loan processor's manager & title company. The whole process was amateur at best.
I emailed and called and never received anything but an automated response. I understand everyone is busy...but don't give me someone to contact if it's not someone who will contact me. I am just a number to you - I get it. But to make me feel that way isn't good. Frustrating is a good word. But in the big scheme of things I don't matter to you. But here's what you're missing. You have what I need but a lot of companies have it at the same rate. So I can go elsewhere. But there's only one me.
Both Juan and Pia were very professional and easy to work with. They made the process very smooth. Closing was completed ahead of schedule. They both did a great job.
Great service.
Very smooth process and Jennifer Ovando did a great job keeping me inform every step of the way.
Jamie was excellent. Always returned my calls promptly. A pleasure to work with.
A clearer understanding of closing costs....and close dates.
Very easy process.
Communication on next steps was very good.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,621 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.