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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process took a long time and that is only the complaint I have. The support/follow-up I received from Hermes Mejia was excellent.
It was unacceptable how the cash to close changed so drastically upwards until I complained, and it magically went down again. Also, the cash to close/closing disclosures were never sent to me every time it updated. We had to reschedule 4-5 times for the closing because of the cash to close rising in error by a ridiculous more than twice the amount, and then because of the backwards process of date/time scheduling for closing.
PennyMac personnel were friendly and responsive to my questions and concerns. Thank you for assisting me with our refinance needs!
Will and tim are amazing and actually treated us like we’re human beings noting but respect and always answered my calls and questions we will always use penny Mac
5 stars
Mistakes were made on the paperwork during the process that caused extra steps, and increased stress.
Once I transitioned from Derek to Glenn, the communication was poor. I asked Glenn a few questions regarding my old loan versus the new loan and he didnt have an answer. My old loan type was FHA or USDA versus the new loan type shows conventional. Glenn didnt know what FHA nor USDA was in order to tell me the difference. Also, I asked about the MCC credit that was on my last loan to ensure it was on the new loan as well. He referred me to servicing.
I had a question during the process that never got answered and also had to call multiple times to get an answer on another question.
It was just a horrible experience. Very poor communication. Closing date kept getting pushed back. They kept asking for documents we already sent its like no one knows what the other is doing. After 3 months we just said forget it and went with a different company. Very poor customer service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,005 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.