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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I felt the communication was not as quick as I would like. I feel that in this new pandemic world, we need more communication. Hilda did communicate, but not frequently.
To much to write... Let's just say this refi took like 5 months, maybe more from day of my application. Bad communication & understanding of my individual needs in my opinion. Then the loan amount & details that I approved were later changed and then took even more time to correct because I caught it... Then I had to resubmit info already submitted.... Im getting upset just writing this, I wasn't even taking any $ out... Just a simple refi to lower my rate, Come on! Not recommending PennyMac
Na
Kelly was really helpful, quick and easy to work with. Great experience over all.!
N/A
Everything was smooth and felt easy because the PennyMac staff did the work well, efficiently, and clearly. We are thankful for such a smooth process!
Better communication, the rep was rude towards the end. Like I was a burden for asking questions. Still let with alot of uncertainty. Just unfamiliar with some of these processes.
In the middle of my loan process, the processing agent (Julie), was fired/quit. I was in communication limbo for 8 days before I found out my loan had been passed onto Kyle. Even after the loan was given to the new processing agent (Kyle), I had to reach out to him first and he was very difficult to get ahold of. When I finally did get ahold of him, he was very rude and full of excuses. Ultimately I had my account elevated and closed the loan with Chakeeta Adams (the supervisor).
Faster reference than I had expected.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,622 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.