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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I took this survey last week and I have not yet heard back from a supervisor. I couldn't get a call back or an email response from my agent or sales person. It's like once they knew the documents were signed they didn't care anymore. Almost criminal in my opinion. I still have some major issues but nobody from Pennymac will return my calls. Use a different lender.
It was done very quickly and everything was just as it was agreed upon
PennyMac made the refinance process very simple and was willing to beat competing offers to keep my business.
Andrew was great! He was very professional and completed my application faster than I excepted.
Fast a freindly service.
Liem was very helpful in processing my loan. Thank you!
Be upfront and more clear on how long the loan process will take. Also, maybe train your loan officers to have better responses. When I would email to see what the status was, I would always receive a very generic reply that would be closing soon. No time frame or explanation as too which part was slowing things down. The process to upload documents was simple and easy and the actually closing was quick. Maybe work on the middle part.
Fast and easy closing. Less than two weeks. Thanks William G.
Really good service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,622 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.