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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan officer quite within a week of closing and did not file required documents. No one from Penny Mac contacted me and it took me two days to speak to someone to get a status of my loan and fix the issues. My closing was delayed by 9 days because of penny Mac.
This was the easiest and fastest refinance I’ve ever had done. I was updated on every step as soon as it happened. They gave us the option to sign closing paperwork right at my house or I could have picked a place in town!!! Thank you for making this process worry free.
Initially I was told that I would receive a specific amount back after closing. When my closer called to confirm my numbers, she advised I would receive a much lower amount back. I advised her that I was told I'd the higher amount back and she acknowledged. When the notary came to my house with the paperwork, it showed me receiving the significantly lower amount back.
Great work
Heather was great at keeping us informed was getting frustrated at the continuous asking for the same documents and especially asking for more documentation concerning my husbands employment!! Since we were just refinancing in house not asking for any money it took a ridiculous amount of time to get it finished ! As I said Heather did a great job was not her fault we feel as we do!!
This was a great experience. Everything transpired alot sooner than expected. Communication was clear, precise and timely. Questions were answered promptly. Daniel had an awesome attitude during each encounter and professional. It was nice working with Anthony and Milton as well.
Thanks
The pennymac team was very helpful and fast. The refi process was painless due to their quick and informative emails and phone calls. We were very pleased with how our refi was handled during this current pandemic.
Great Experience!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,622 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.