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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was communicated to me within a timely manner and very organized.
Every aspect in completing this loan went very smooth. I’m happy my business is with PennyMac!
Closing disclosure was messed up. Glad I caught it. Wasted time in bringing over a notary. Happy with the overall deal, and attentiveness of both Xavier and Michael Johnson.
Everything went according to Plan. The only thing that was of concern was that numbers were not adjusted after our automatic October Payment was made. I hope that my previous mortgage company will make the appropriate adjustments and refund the appropriate amounts.
Overall my experience with PennyMac was great, from the first call and through the entire process. Great support from the team.
There were about three people that I was passed on to, even though all were professional, I think information was not relayed at a timely manner. I had to summit documents more that once. An issue was that PennMac does not accept bank documents in Spanish. I'm a co-signer for my parents house but they make the payments. All their bank documents were written in spanish. The COVID-19 restrictions did not make it easier for them. Caprice was patient with my frustration.
She kept me informed on everything
Overall experience was good. It just took a long time to get the closing disclosure done properly. It took time to understand the disclosure statement. It’s always better to book time with the customer and go through the closing disclosure in detail. So that we request the right amount of loan proceedings
The only issue that occurred was that I wasn't told that i would need a witness present for closing since I was in another State. I was however to get someone at the last minute after the closer arrived. I don't think that it was the Loan Processors fault. The Attorney said that he should have called prior to close.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,622 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.