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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The refinance process sure was easy, and pennyMac offered the best rate. We were happy to keep our loan with PMAC.
Xavier Johnson Was very helpful in the whole process unfortunately my loan officer Samson Nargizyan was very unhelpful and promised call backs and never called back 5 times. Xaiver was the only helpful person I spoke to and the only reason I opted to stay with PennyMac.
Great experience. Fast closing on a refinance. Andrea, Closing Manager, Vonnye, Closing Officer and Michael, Loan Officer were awesome and accommodating starting with giving me a great interest rate which reduced my loan by over $500.00 per month, no points. Even went to bat on my behalf with my title company to find me a mobile notary. They picked up the notary fee due to the slight inconvenience and gave me direct access to them when needed day or night. Highly recommend them and Pennymac.
My problems were with ServiceLink. My closing documents were in 2 different names. My married name and my maiden name. My old loan was in maiden name and wanted my new loan in my married name but it seems there was not any proofreading when documents were filled out. My husband was to only be on the title yet he had to sign many other documents. At closing I filled out the paper to have the funds direct deposited and gave a voided check, yet I still received a paper check.
Easy refinance and received a fantastic rate. Thanks!
The entire team was great to work with. They made it an easy process that took place with consideration for my best interest and health.
No surprises. The online process was easy to understand and follow. I received updates regularly. The loan closed within the expected time. Great customer service from Larry.
PennyMacisvey lucky to have Tameka Wyatt as an employee. She cares about customers, timely addresses concerns & communicates effectively. Underwriting & closing employees need to pay attention to the file at hand.They asked for documents which were already inmy file(had they looked)multiple times which delayed my closing & ultimately cost me money.Terea Henry experienced how documents were requested from these departments which were already in my fileor were inaccurate MyCD wrong & I found it
easy process no surprises
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,989 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.