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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I suppose that if we all were not dealing with an international pandemic, then our communication contact would have been less challenging.
Very easy overall experience to refinance.
Appreciated the weekly status updates and electronic document submission and signatures.
A special thank you to Erika and the whole team for the patience and guidance throughout the whole process. It was a nice, clear and and good experience overall. My wife and I for sure will recommend PennyMac to our friends! ;)
My wife and I are extremely pleased with the entire process and costumer service with received. PennyMac Team made this experience a GREAT one. Thank you!
My Agent Kami W was the greatest from start to completion.
Our loan service would have been improved with better communication. The lack of communication to my emails resulted in a delay in the approval process. The approval process took over two months when we were told less than 45 days to close. Lastly, we received zero communication about the closing day. I confirmed the closing costs over the phone prior to closing, then at closing a much higher dollar amount was requested to close.Other information was missed too. This was extremely frustrating.
That I was able to close , and now I have a better rate and payment.
Great customer service. Had a glitch at closing but was rectified satisfactory.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,622 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.