This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy from start to finish
Great experience
This was an absolutely horrible experience. In fact it may be one of the worst experiences I’ve ever had with any company. The gross incompetence was unbelievable. See notes on this file: Karlie Ilaria
Promises were made an not kept. We did everything we were instructed to on our end and completed communication and documentation before the deadlines. We could never get clear answers as to what was holding up the process, and other departments were difficult to get in touch with. Our closing agency did not have any communication from PennyMac until the day we were supposed to close and that was only to notify them that we would not be closing.
Ruben, my loan officer- was spectacular. He communicated promptly and clearly. Once my documents went into closing status though it was nearly impossible to get any communication back from Benjamin or Ray. E-mails went generally unanswered. And the few that were answered were only replied to after 3-5 days of my having to leave voicemail. The only positive I have to say is for Ruben, who was excellent. And that things actually closed on time due to my and the title company's vocal persistence.
The loan process with PennyMac was great. The loan team was professional, courteous, effective, and efficient. They did everything they said they would do and everything went according to the schedule provided. Cmmunication was clear and timely. I highly recommend the PennyMac loan team.
Great process!
Great experience. 1 small snafu, but it was insignificant. Definitely great people to work with!
Both of the representatives I worked with on this Re-Fi were fantastic, they were Barbara Bellamy, and Vince Cooper. From beginning to end I felt I was in competent, helpful hands to guide me through the process. It really was seamless and went off without any issues. Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,988 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.