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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Speed and clarity
Never felt valued as a customer. Never felt like my opinion mattered.
The whole process took ALL of 3 months to complete. I was extremely patient. Barbara Fernandez was the only person that managed to get the process to come to a closing. Before talking with her, I was required to get bank documents that only come out at the end of the month. That was the last thing that happened at the end of the second month. I believe the first representative was new and that ended the first month poorly. Barbara Fernandez was god sent. I wanted to see if my bank could help.
Brent Kapaun was very helpful, professional, and knowledgeable with regard to his handling of my refinance process. I had to submit the same documents a couple of times, but Brent would always call me to let me know that the documents were received, and everything was in order. I appreciate Brent's assistance throughout the refinance process.
Simple process done very quickly and very good service
What made it great was that it was easy to do. We only needed a few documents and the rest was just waiting on the closing date.
Closing documents were incorrect up to the closing date. Unfortunately, we did not have a great experience...
Great experience - I have already recommended PennyMac to 3 of my friends.
I never got answers to emails. I could not upload documents to portal. Had to send via email and they never confirmed receipt. Had to send documents multiple times because he did not put on the portal. The worst experience ever. I still don’t know how my credit cards are being paid off. What happens to the difference because the balances are less. Plus the monthly payment was more than what was on the closing disclosure! I can’t wait to get away from Pennymac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,988 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.