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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went smooth, and brandon was awesome.
Smooth as butter
Gina and Ryan were thorough from the beginning of the process. Gina communicated with weekly calls early on even if there was not much to update. While there were duplicate document requests which could have resulted in frustration, Gina researched the situation and resolved the issues quickly. The process took a little longer than expected but we understand there have been an overwhelming amount of loans and refinances to close. The closing process was organized and efficient.
Communication failed multiple occasions.
All questions were answered immediately. Never had a hard time getting in touch with with my assigned people.
I work in a place where I don't always have my cell phone and asked to be have communications through email. Despite this, I kept receiving phone calls instead of email to discuss my loan.
Nathan always answered any questions I had promptly during the process and made it more clear to me when he would explain it. I liked that I could summit any forms online in their portal. My experience was great during the process and would highly recommend PennyMac to anyone looking for a quick process and best interest rates. Don’t hesitate to contact them, thank you Nathan it was great working with you. Sincerely Marta
Communication is lacking. It's impossible to call and get someone on the phone who can answer questions and provide an update. Once my loan application was established, anytime I called I was automatically sent to my loan processor who never answered her phone and returned my voicemails 1-2 days later. When I did get her on the phone, she did answer all my questions and provided me with accurate information. She was out of the office for over a week and I was not able to talk with anyone.
Great experience from beginning to end.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,625 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.